TwinFlame (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, or participate in our events (“Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you register or use our Services:

• Full name
• Email address
• Phone number
• Date of birth or age confirmation
• Gender
• Profile photo
• Social media links
• Event participation history
• And many more as mentioned in forms

1.2 Payment Information

When you book an event:

• Payment is processed through third-party secure payment gateways.
• We do not store your full card details on our servers.

1.3 Usage & Technical Data

Automatically collected through cookies, analytics tools, and log files:

• IP address
• Device type and browser
• Location (approximate, not precise)
• Pages visited
• Time spent on the platform
• Interaction patterns

1.4 Sensitive Personal Information

We do not request or store sensitive data such as financial history, passwords, biometrics, health data, caste, religion, or political information.

2. How We Use Your Information

We use your information to:

• Create and manage your TwinFlame account
• Communicate event details, updates, and reminders
• Verify identity for community safety
• Process event bookings and payments
• Improve user experience and platform functionality
• Handle support queries and feedback
• Enforce Terms & Conditions and Code of Conduct
• Send promotional offers

3. Sharing of Information

We do not sell or trade your personal data.

We may share your data only with:

3.1 Service Providers

Trusted partners who assist with:

• Payment processing
• Event operations
• Customer support
• Marketing and analytics

(All service providers follow confidentiality and security obligations.)

3.2 Legal Requirements

We may disclose information when required by:

• Law enforcement
• Court order
• Government authorities
• To protect our rights, safety, and users

3.3 Event-related Partners

For certain experiences (e.g., workshops, collaborations), minimal details may be shared with event hosts for operational purposes.

4. Data Protection & Security

We implement industry-standard security measures to safeguard your data:

• Secure SSL encryption
• Restricted internal access
• Regular audits
• Secure payment gateways

However, no electronic transmission is 100% secure. By using our platform, you acknowledge this inherent risk.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account
• Opt-out of marketing communications
• Withdraw consent (subject to legal obligations)

Requests can be sent to our customer care mail id.

6. Cookies & Tracking Technologies

TwinFlame uses cookies to:

• Improve site performance
• Personalize user experience
• Analyze traffic and behavior

You may disable cookies in your browser settings, but some features may not function properly.

7. Data Retention

We retain user data:

• As long as your account is active
• As required for legal or operational purposes
• For fraud prevention and security

You may request deletion anytime, subject to applicable laws.

8. Third-Party Links

Our website/app may contain links to third-party sites. We are not responsible for their content, privacy practices, or policies. We encourage users to review the privacy policies of external websites.

9. Children’s Privacy

TwinFlame is strictly for users aged 18 and above. We do not knowingly collect data from individuals under 18. If you believe a minor has registered, contact us immediately for removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Revised versions will be posted with an updated. Continued use of the platform constitutes acceptance of changes.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at our customer care email id.